Support & FAQs

Frequently Asked Questions

Our app provides three main services: Ride-Hailing, Logistics/Parcel Delivery, and Food Ordering and Delivery. You can book a ride, send parcels, or order food, all in one app.
To book a ride, open the app, enter your destination, and choose your preferred ride type. You’ll see an estimated fare which can be adjusted by you or the rider. Confirm your booking. Once confirmed, a driver will be assigned to pick you up.
To send a parcel, open the app and choose the "send a package" service. Enter the pickup and delivery locations, select the vehicle size for your parcel, and select the payment method. You’ll receive an estimate, and once confirmed, a delivery driver will pick up your parcel and deliver it to the destination.
Our logistics service handles a wide range of parcels, from small packages to larger items. However, certain restrictions apply to hazardous materials, perishable goods, and other prohibited items. Check our guidelines for full details.
To order food, navigate to the "order food" section in the app, browse the available restaurants, choose your meal, and proceed to checkout. You can pay directly through the app, and your order will be delivered to your doorstep.
Yes! Once your food order is confirmed, you’ll be able to track its status and delivery progress in real-time via the app.
Yes, delivery fees vary depending on the distance, size of the parcel, or food delivery. The app will provide an estimate before you confirm your order or booking.
We accept a variety of payment methods, including cash, wallet top-up, and transfer on delivery for certain services. You can choose your preferred payment method when confirming your order or ride.
If you need help, you can reach customer support directly through the app. Simply go to the “profile” section and select support to message us for assistance.
Yes! We prioritize your safety and privacy. Our app uses secure payment processing and encrypts personal data to ensure your information is protected.

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Address:

Ahmadu Bello Way, Kaduna, Nigeria

Mail Us:

ryde9ja@gmail.com

support@ryde9ja.com

Call Us:

+234 916 002 7052

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